Having been asked for this information today and on several occasions in the past, I thought it a good idea to publish the information on here so that I know exactly what to tell people when next they ask as ordinarily I am rooting around trying to think!
This information is taken from a leaflet “Sin Barreras” available in Spanish and English at all Spanish airports.
It is an overview of what is available and how to obtain assistance. The leaflet can be found at Tenerife Sur Reina Sofia airport by the “Sin Barreras” station near the departure gate number 1. I don’t know about the North airport but I imagine something similar.
Different disabilities by code: –
WCHC entirely immobile and not self-sufficient. Must be accompanied to their seats and need complete personal assistance.
WCHR help needed getting from the aircraft to the terminal. They can board and move around the aircraft on their own.
WCHS help needed getting from the aircraft to the terminal and also for boarding. Are self sufficient on the aircraft.
DEAF Deaf passengers
BLND Passengers with visual disabilities
How to get help: –
Request at least 48 hours before flight i.e. when booking flight. If not requested far enough in advance the quality of the service cannot be guaranteed. Available by phoning 902 404 704 (within Spain) or by www.aena.es
GO TO THE MEETING POINT
At a prearranged time, go to the meeting point (it is a tall black sign displaying the disability avatars). Use the intercom and wait. You will be collected from the meeting point.
CHECK IN AND BOARDING
You will be assisted and accompanied during check-in and security checkpoints until in your seat on the plane. You will be helped with luggage and personal needs.
ARRIVAL AT DESTINATION
You will be helped to deplane and retrieve luggage. You will be accompanied to the airport meeting point (within Spain).
COMPLETION OF SERVICE
If requested you are asked to evaluate the service given. Any complaints contact firstname.lastname@example.org
For further information there is a Spanish phone number to contact 902404704.