General Information


Shops are open Monday to Saturday between 09.00 and 13.30. They open again from 16.00 – 20.00 (most close on Saturday afternoon).  The big supermarkets are open 09.00 to 21.00 6 days a week. Apart from the major tourist resorts, shops are closed on Sundays and Bank Holidays.Souvenir shops tend to open 7 days a week.  Major credit cards are accepted at most shops but you will need photo ID, passport or driving license.

Commercial centres are generally areas of shops, bars, restaurants, supermarkets and nightclubs.  They have CC after their name. The ones on the outskirts of towns cater mainly for residents and usually cheaper than those in tourist areas. This cheaper price is very noticeable in supermarkets catering to the locals. Spanish brands labelled in Spanish are good quality and similar to UK supermarkets own brands.


Tenerife it is outside the EC customs territory and as a result the customs allowances for outside the EU apply and you are restricted to the amount you can take back to the UK. To generalise duty free goods are alcohol, cigarettes, tobacco and perfumes. It is cheaper to buy these goods from supermarkets than in the airport duty free shops.


There are banks in every town, village and tourist resort in Tenerife. Opening hours are from 08.30 to 14.00 Monday to Friday. Between October and June, some banks open on Saturday mornings. Outside these hours, you can still use the 24-hour cash points.


If you need to go to hospital, Spanish medical facilities are excellent but medical and hospital services aren’t free, so be sure that you have appropriate insurance coverage before you travel. You can find a list of some of the hospitals HERE


In Tenerife, most chemists or Farmacia open during normal shopping hours and are usually closed Saturday afternoons.  It is not difficult to find them as they are marked with a green cross.  There is a network of duty chemists that open 24 hours a day to provide cover for emergencies. There is a list displayed in each chemist that gives the address of the one on duty in the area for any given day, so do check the window for the sign.Over-the-counter medicine is easy to get, apart from antibiotics and most pharmacists will supply the Spanish equivalent of your prescription drugs without a written prescription if you run out.


Only telephone the police if you need them to stop a crime in progress. The police here speak very little English so simply let them know where you are and they will come straight to you.

To report a crime after the event, or to obtain a police report for any reason, you should go to the local police station. If you don’t speak or understand Spanish, take someone with you who does. If the police can’t understand you, they won’t make a report.

If you are the victim of theft and are covered by insurance, you need a police report to make a claim.  An alternative way of making a report is to call the Multi-lingual police central office – 902102112.  An English operator will go through your report with you and send it to the local police station.

If you’re driving a car, as well as papers for the car you must also carry your driving licence and passport. If you’re stopped and can’t provide all of these, you will get an on-the-spot fine.


Tenerife has a complete and fully integrated Security and Emergency Service.
Emergencies Tel.: 112
Policía Nacional (National Police) Tel.: 091
Guardia Civil (Civil Guard) Tel.: 062
Guardia Civil de Tráfico (Traffic Police) Tel.: 922 283 157
Emergencies at Sea Tel.: 900 202 202


Always supervise children when near water and obey the warning flags
Red – Strong currents do not swim
Yellow – Strong winds and turbulent sea conditions take care.
Green – Safe to swim


Known as the Island of Eternal Spring, Tenerife has the lowest temperature difference between summer and winter for anywhere in the world. The average daily temperatures reach around 24 degrees in the summer and drop to around 18 in the winter months. The island is divided by the mountain range resulting in a hot, dry climate in the south and a cooler, damp climate in the North.

JANUARY 23C / 71F         JULY 35C / 95F
FEBRUARY 24C / 74F     AUGUST 35C / 95
MARCH 25C / 77F             SEPTEMBER 32C / 90F
APRIL 27C / 81F                OCTOBER 30C / 86F
MAY 30C / 86F                   NOVEMBER 27C / 81F
JUNE 32C / 90F                 DECEMBER 26C / 79F

Visitors interested in obtaining information about Tenerife can do so during the planning stages of the trip This is the official site for the Tenerife Tourism . Once they have reached the island, a list of Tourist Information Offices can be found HERE


The tap water is drinkable but has a salty taste because of the high mineral content. Most people prefer bottled water, which costs about €1.09 for an 8-litre bottle.


If you have brought any electrical appliances with you from the UK they will work but you will have to change the plug (those in Tenerife have two round pins) or buy an adapter, this is best bought in the UK as they are hard to find in the Canaries.  The current used in Tenerife and throughout the Canary Islands is 220 Volts.


In the south

Cristianos Community Church – Sol Princesa Dacil Hotel, Los Cristianos Services start every Sunday morning at 11:00am after a Sunday Prayer Meeting from 10:30am to 11:00am. All are welcome.
South Tenerife Christian Fellowship, 1st floor the Apolo Centre next to the bus station in Los Cristianos. Sunday 11am & 6pm. Church open daily 11.00am to 1.00pm
Lady of Mount Carmel Roman Catholic Church, Los Cristianos Masses Tues, Thurs 7.00pm. Wed, Fri, 9.00am, Sat 7.00pm. – Sun 12 noon – Spanish/English.
International Worship Service – Centro Cristianos, Edificio Verodal (behind the Post Office) Los Cristianos, Sunday 5.30 p.m.
San Eugenio Anglican Church Pueblo Canario Playa Las Americas (near Hotel Bouganville Playa). Holy Communion with hymns Sunday at 10.15am. This is an ecumenical church used also by Roman Catholics and German Lutherans
Church of Lady of Guadalupe Roman Catholic Church Playa de las Americas behind Tax Office building . English mass Sundays 10.00am.
Calvary Assembly International Church. Valle San Lorenzo. Full Gospel Evangelical Fellowship. Bi-Lingual. International Church, all are welcome. Sundays 11.00. Weds 7pm.
The Holy Spirit Church, Los Gigantes Holy Communion Sunday 6.00pm and Thurs 10.30am
Tenerife Family Church is the new name for Costa Silencio Christian Fellowship. There are three locations for one church. On Sunday the service starts  at 10am in Coral Mar, Costa Silencio. The service at the Best Tenerife Hotel, Playa de las Americas  starts  at 11 am.   The evening service at 6 pm  is held at the Living Room (above Burger King) in Veronicas, Playa de las Americas. Everyone is warmly welcome to come to any or all of the services!   Children are especially welcome to the morning services.
The Scandinavian Church, Puerto Colon, is located on the first floor at (facing the Marina) Tuesday 7.00pm October to April each ‘winter’. Based on the BBC Songs of Praise programme.

In the North

Church of England Parque Taoro, Puerto de la Cruz. Sundays 9.30am Holy Communion; 11.00am Sung Eucharist; Wednesdays 10.00am Holy Communion.
North TF Christian Fellowship (Independent – Evangelical) Sunday 11.30am
Roman Catholic Church Nuestra Senora de la Piedad, opposite Hotel Monopol, Puerto de la Cruz . Mass every Sunday at 10.00

2 Responses to General Information

  1. Brenda Ashcroft says:

    are the buses running on 8th December 2017auntiebe

    • I guess so, despite being a public holiday, I think buses run every day – but never having used one I could be wrong 😦 May I suggest if you are on Facebook you join Tenerife 4 All you will get great answers to all your Tenerife questions on there.

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